Frequently Asked Questions
Everything you need to know about Hattaché products and services.
What is the standard shipping timeframe for Hattaché orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
Are your beauty products cruelty-free?
Yes, Hattaché is committed to ethical beauty. We ensure that our curated selection of goods and our private label products are never tested on animals.
What is your return policy for lifestyle goods?
We offer a 30-day return window for unused and unopened lifestyle products in their original packaging. Due to hygiene reasons, certain beauty items may be final sale.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach our international beauty community soon.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.